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Frequently asked questions

Biežāk uzdotie jautājumi

👗 1. Select the desired product category. Find the product you want to buy. When you open it, you will see information about the product, its color, and available sizes. Select the size, quantity of products and press  Add to cart.

🛒 2. Go to the shopping cart. If you do not have bonus points or discount codes, choose to prepare an invoice. Enter the required information. If you have created a user account, log in to it, if not, create one or make a purchase as a guest.

💳 3. Once you have confirmed your shopping cart, you will receive an invoice to the e-mail address you provided when registering at www.dressyou.lv. If you use gmail, check your email for spam. You must pay the bill within 1 business day. If payment is not made, the order will be canceled.

DressYou does not offer the option to pay by later, shopping is only possible with prepayment. The invoice is paid by bank transfer. After placing the order, you will receive an invoice to the e-mail address for the order and the transaction, the invoice must be paid within 1 working day.

 

Delivery of goods is ensured through DPD in the Baltic territory (Latvia, Lithuania, Estonia).

1. Receiving parcels in the Pickup Parcel Cabinet

💶 1.49 EUR for delivery in the territory of Latvia;

💶 3.99 EUR for delivery to the rest of the Baltics (Lithuania, Estonia)

 

2. Receipt of parcels via DPD Courier

💶 4.99 EUR for delivery in the territory of Latvia;

💶 9.99 EUR for delivery to the rest of the Baltics (Lithuania, Estonia)

 * For delivery options outside the named areas, please contact us.

 

📣 Please provide the correct telephone number and e-mail address, making sure that this information is up-to-date so that you can receive information from DPD about the receipt of your shipment. To the phone number will be sent the SMS with a code and you will be able to remove the parcel from the parcel terminal. 

🛍️All goods that can be purchased in our online store are in various warehouses both in Latvia and Europe. We regularly update information about products, their availability, and sizes. If you have placed an order and the availability of the goods is being collected at that time and the product of your choice is no longer available, we will contact you and agree on what to do next.

👩 Of course. If the money for the order is transferred from your friend's, relative's or other bank account, the purpose of the payment must be indicated in the Name, Surname, order number for which the money is paid.

If possible. In accordance with the Consumer Rights Protection Law of the Republic of Latvia (PTAL), Article 12 and Cabinet Regulation No. 207 "Regulations on distance contracts" stipulate that the customer has the right to withdraw from the contract within 14 calendar days of receiving the order and return the product to the seller.

 

Exceptions apply to goods that are made to the consumer's instructions or are indispensable. In our case they are: socks, tights, underwear (bras, panties), all kinds of swimwear, corrective underwear, erotic accessories, underwear sets, nightwear (nightgowns, bathrobes, pajamas). !!! We do not take back these goods and do not change them for hygienic reasons.

To return the product, you must keep the product labels and original packaging. The shipment must be in the condition in which it was received. The goods must not be used. Before we send the customer his order, we always check that it is not damages, if for any reason the product is damaged, we do not send it to the customer and notify us of the situation.

1. Goods are returned exclusively through DPD parcel terminals. The returned return must be accompanied by the correctly completed original return form that you received with the shipment.

2. When we have received your returned product, we will notify you by e-mail.

3. The money will be credited to your account no later than within 14 calendar days to the bank account from which the payment for the order was made.

 

* When returning the product, you are offered 2 options (you can return the shipment in full or only part from it):

1. Get a refund for your purchase.

2. Exchange for another product (s) (this option is available only in the territory of Latvia)

📱 Yes, of course. If you have any questions or concerns, we will always be waiting for your calls, letters. You can call us, send us an e-mail. Find contacts in the section  Customer service  Contact us. We will try to answer you as soon as possible.

⏱ Our online store is open 24/7. We try to respond to your emails as soon as possible, even during the holidays if possible. It is possible to contact customer service by phone on weekdays.

👚No, that's not possible. We are an online store and do not offer this possibility.

🛍️ No. We do not provide such a service.

💯Yes. By following our social accounts, you will often be able to find interesting offers and discount codes for your purchases. You can read about our competitions on our website, as well as on our business pages Facebook, Draugiem, Instagram.

👗👚👕It is not possible to determine the size perfectly, because we each have a different body shape, but to have maximum confidence in what size is needed, the following things should be done:1. Go to section => Size chart.2. Measure yourself according to the sample given in the adjacent size tables.3. When choosing a size, look at which parts of the body are important.For example, pants - it is important to have an accurate waist and hip circumference. For example, the top - the circumference of the chest and waist in cm is important.4. When measuring yourself, do not hold the measuring tape too loose or too tight - moderation will be your ally here.5. Each outfit is measured and oversized, to really choose the right size, measure yourself, there is no need to choose a size based on the principle of success, choosing a few sizes more, taking into account the experience of other online store sizes.
Information on product lengths, fabric compositions is available at the bottom of each product. If any information is missing, write to us and we will try to help you 📧 [email protected]


🗓  Updated: 07.03.2022